Delivery costs and times depend on your location, how much you buy and how quickly you’d like to receive your order. Generally, we will process your order within 24 hours and you will receive a confirmation e-mail when your order has been processed and dispatched, except:
If it’s a weekend, it won’t be processed until Monday.
We do not process or dispatch orders on Sundays or Hong Kong Bank Holidays.
Please allow about 2-5* working days for all in-stock items.
Rest of the World:
Please allow about 4-10* working days for all in-stock items.
HOW MUCH WILL IT COST TO SHIP TO MY COUNTRY?
The shipping rates are based on the carriers’ standard fees and the total weight of the item(s) in your order. It will be shown when you check out.
*Please be aware that these are estimated delivery times. Transit time varies due to different customs regulations, inspection and clearance procedures for different countries. Delays in customs can also increase the delivery time.
Also, please be aware that all orders, may be subject to additional duties or import taxes upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. As such, we cannot be held responsible for them. International buyers are responsible for all customs fees and taxes imposed by the buyer's country. So if you’d like more information, your best course of action would be to contact your local customs office.
Shipping countries and regions are listed here below.
China, Taiwan, Singapore, Malaysia, Macao
Rest of the world
U.S.A, Canada, United Kingdom, Australia, New Zealand
*Delivery to post-office boxes is not accepted. Please enter home address or business address, etc. other than P.O. Boxes.
Conditions for Returns/Exchanges:
All merchandise(s) must be returned in a new, unworn, and unwashed condition.
All original tags and accessories must still be attached.
All returns/exchanges must be applied within 7 days of receipt.
Merchandise may not be returned/exchanged if it has sustained any damage by the customer.
Please note that some SALE merchandises and free gift are not eligible for return or exchange.
Damaged or wrong items:
Full refund of the merchandise(s) and shipping cost in the same form of payment originally used for purchase.
We will arrange to re-send new merchandise(s) to you as replacement
Customers are responsible for returning merchandise(s) to playlord.com at their own cost. All shipping cost involved is not refundable.
Full refund of the merchandise(s) in the same form of payment originally used for purchase
We accept only for the exchange of same merchandise(s) (with different color/size) once. We accept only when the merchandise(s) are in stock.
Customers are responsible for returning merchandise(s) to playlord.com at their own cost. However, we will arrange merchandise(s) FREE pick up for customer located in Hong Kong.
We will arrange to re-send new merchandise(s) to you as replacement.
If the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.
HOW TO APPLY RETURN OR EXCHANGE?
You must contact us before you return any merchandise, a return approval and an RMA number (Return Merchandise Authorization) has to be obtained before you send the merchandise(s) back to us.
Please see the following steps:
1. Access the "detail" of your particular order, by signing on your account and go to "HOME > MY ACCOUNT > ORDER HISTORY".
2. Select the merchandise(s) that you wish to return by checking the checkbox next to its/their reference code.
3. Add an explanation, in order for the store to understand why the merchandise(s) is to be returned. If you are exchanging, indicate the new size/colour.
4. Once the form is complete, please click the button "Make a RMA slip", and the request is sent to us. We will inform you if we accept the return or not via e-mail. Please don’t ship us any merchandise yet.
5. When the return is accepted, please print the return slip from "HOME > MY ACCOUNT > RETURN MERCHANDISE AUTHORIZATION (RMA)" and put it along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container. We will arrange courier for collecting the item.
*Please return the item(s) to us within 10 days after a successful RMA is confirmed, else we will not accept the return. In the case of exchange, replacement will be dispatched after arrival of the original merchandise.
*When returning a set item (e.g. "suit (3 piece set)"), please make sure that all the items are included. In the case of a missing piece, we will not accept the return.
*The detail of our suggested courier will be given in email. Be sure to give us the tracking number so that we can keep track of the delivery status.
*C.O.D. delivery is not accepted. The cost of return shipping must be prepaid at the point of shipment.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
* In the event of exchange loss due to exchange rate fluctuations, the exchange loss will not be demanded to be compensated.
* In the event of a credit card refund, depending on each card company's monthly closing date and the processing date, it may take up to 4-6 weeks to complete the refund process.
* PayPal and Alipay refund may take up to 2-3 weeks to complete the refund process.
All information is subject to change without prior notice.