HOW TO RETURN OR EXCHANGE?

You must contact us before you return any merchandise, a return approval and an RMA number (Return Merchandise Authorization) has to be obtained before you send the merchandise(s) back to us.

Please see the following steps:

1. Access the "detail" of your particular order, by signing on your account and go to "HOME > MY ACCOUNT > ORDER HISTORY".

2. Select the merchandise(s) that you wish to return by checking the checkbox next to its/their reference code. 

3. Add an explanation, in order for the store to understand why the merchandise(s) is to be returned. If you are exchanging, indicate the new size/colour.


4. Once the form is complete, please click the button "Make a RMA slip", and the request is sent to us. We will inform you if we accept the return or not via e-mail. Please don’t ship us any merchandise yet.

5. When the return is accepted, please print the return slip from "HOME > MY ACCOUNT > RETURN MERCHANDISE AUTHORIZATION (RMA)" and put it along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container and send to the following address.

 Playlord.com
Attn: Returns & Exchanges
8/F Fook Cheong Building,
No.63 Hoi Yuen Road, Kwun Tong,
Hong Kong

*Please return the item(s) to us within 10 days after a successful RMA is confirmed, else we will not accept the return. In the case of exchange, replacement will be dispatched after arrival of the original merchandise.

*When returning a set item (e.g. "suit (3 piece set)"), please make sure that all the items are included. In the case of a missing piece, we will not accept the return.

*The detail of our suggested courier will be given in email. Be sure to give us the tracking number so that we can keep track of the delivery status.

*C.O.D. delivery is not accepted. The cost of return shipping must be prepaid at the point of shipment.



REFUND

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

* In the event of exchange loss due to exchange rate fluctuations, the exchange loss will not be demanded to be compensated.

* In the event of a credit card refund, depending on each card company's monthly closing date and the processing date, it may take up to 4-6 weeks to complete the refund process.

* PayPal and Alipay refund may take up to 2-3 weeks to complete the refund process.

 

All information is subject to change without prior notice.